Our guarantee
If it isn’t right, we put it right
You see the clean tank before you pay. If anything was missed, we fix it at no charge. Here is exactly what that covers, what it does not, and what to do if something goes wrong.
- Check before you payYou look inside the tank yourself before any money changes hands.
- Free re-cleanIf our work fell short, we come back and redo it without charge.
- The quote is the priceNothing is added on the day, and no work starts without a price.
What we promise
Our promises on every job
These apply to every tank, whether it is a 400-gallon rooftop tank or a factory’s underground storage.
A price before we start
Houses are priced from our rate list. Flats, buildings and factories get a free survey and a written price. Once agreed, it does not change on the day.
The full procedure
Every tank is drained, cleared of sludge, washed and scrubbed, disinfected with chlorine and rinsed. We do not skip steps to finish faster. See how we clean.
Sludge leaves your property
Nothing is flushed down your outlet pipe into your plumbing, pump or geyser.
You check before you pay
Before the crew packs up, you look inside the tank. Payment is taken only after that, by cash, bank transfer, JazzCash or EasyPaisa.
Safe working
Underground tanks are ventilated before entry and someone always stays at the opening. Your household is kept away from the work area.
A real answer when you call
Both branches are answered 24 hours. If you call about a problem, you get a clear answer on the first call, not a promise to call back.
Re-clean guarantee
What is covered, and what is not
Being clear about this up front saves arguments later. If the problem is our work, we fix it free. If it comes from somewhere else, we will tell you honestly.
Covered — we re-clean free
- Sludge or sediment left on the floor or in the corners
- Walls not properly scrubbed, still slimy to the touch
- A tank in the job that was not cleaned
- Strong chemical smell because the tank was not rinsed properly
- Anything you point out during your check before payment
Not covered
- Dirty water arriving with the supply, from the main line or a water tanker
- Dirt getting in through a broken lid or cover we have already pointed out
- Cracks, leaks and damage that were there before the clean
- A tank that was not part of the job, such as the overhead tank when only the underground one was booked
- Repairs to lids, pipes, pumps or the tank itself, which are not part of cleaning
Dirty water a few days later? This is the most common call we get, and usually the cause is the supply, not the tank. The main line in many areas carries sediment, and water tankers vary. If your tank was clean when you checked it and the water turns muddy after the next fill, the dirt arrived with that fill. Call us anyway. We will tell you which it is, and if it turns out our work was at fault, we re-clean free.
Complaints
How to raise a complaint
Complaints go to the branch that did the job, by phone or WhatsApp, at any hour.
Call or WhatsApp
DHA Phase 2: 0333 0293174
Gulshan-e-Iqbal: 0340 2717530Tell us the details
Your name, area and the date of the clean. A photo of the problem helps us judge it quickly.
Get a clear answer
We tell you on that call whether it is covered and, if it is, when the crew will come back.
We put it right
The re-clean is free, and you check the tank again before we leave.
Only these two numbers belong to Khan Tank Cleaning. We are not affiliated with any similarly named company and cannot handle complaints about work done by others.
Questions
About the guarantee
Do I have to pay if I am not happy with the clean?
You check the tank before you pay. If anything was missed, the crew puts it right there and then, and you pay once you are satisfied.
Is there a charge to come back and re-clean?
No. If the problem is with our work, the re-clean is free.
My water looks dirty again a few days after cleaning. Is that covered?
Call us and we will look into it. If the tank itself was not cleaned properly, we re-clean it free. If the dirt is arriving with the supply, from the main line or a water tanker, cleaning the tank cannot stop it, so it is not covered. We will tell you honestly which it is.
How do I make a complaint?
Call or WhatsApp the branch that did the job: DHA Phase 2 on 0333 0293174 or Gulshan-e-Iqbal on 0340 2717530. Both are answered 24 hours. Give your name, area and the date of the clean, and a photo of the problem if you can.
Do you repair broken lids or leaking tanks?
No. We check the lid, cover and walls on every job and tell you about any damage, cracks or leaks, but repairs are not part of tank cleaning.
Book with confidence
Twenty-two years, 10,000+ tanks, and you still check every one before you pay.